Privacy Policy

Our Commitment to Your Privacy

At PoolSolutions Cypress Pool Service, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you use our pool cleaning and maintenance services.

We only collect the information necessary to provide you with excellent service and will never sell your personal data to third parties.

Information We Collect

When you request a quote or schedule service with us, we collect the following types of information:

Personal Information

• Your name and contact information (phone number, email address)
• Your service address and property details
• Pool specifications and service history
• Payment information for billing purposes

Automatically Collected Information

• Website usage data (pages visited, time spent on site)
• Device information (browser type, IP address)
• Location data (to verify service area eligibility)

How We Use Your Information

We use the information we collect to:

• Schedule and provide pool cleaning and maintenance services
• Communicate with you about appointments, services, and billing
• Send service reminders and seasonal maintenance tips
• Process payments and maintain billing records
• Improve our services and customer experience
• Respond to your questions and support requests
• Comply with legal obligations and protect our business interests

How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, or misuse.

• Secure storage of customer records with limited employee access
• Encrypted transmission of payment information
• Regular security assessments and updates to our systems
• Staff training on privacy and data protection practices

While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who help us operate our business (payment processors, scheduling software, etc.)
• Legal Requirements: We may disclose information if required by law or to protect our legal rights
• Business Transfers: In the event of a merger or sale of our business, customer information may be transferred to the new owner

Your Privacy Rights

You have the right to:

• Access the personal information we have about you
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information provided at the end of this policy.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use certain features of our website.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: